Support

What we can help with

Our support team can help with account access, sign-in issues, record access questions, certificate and validation questions, general platform use, and data deletion requests where permitted.

Support is intended for authorized users, church staff, parish administrators, diocesan personnel, and other approved personnel using the Platform for official work.

How to use the Platform

• Sign in with your authorized account.
• Use the Records area to view or manage sacramental information permitted by your role.
• Use reporting and certificate tools only for official church operations.
• Review AI-generated suggestions carefully before taking action.

How to request deletion

If you want to request deletion of your account or information, contact us by email and include your full name, the email address on the account, and a clear description of what you want deleted.

Some records may not be deleted if they are required for church policy, audit history, legal compliance, or preservation of sacramental records. In those cases, we may keep the minimum information required or limit access instead of deleting it.

What may happen after a deletion request

• We may review your request to confirm authorization.
• We may ask for additional information to verify your identity.
• Some account data may be removed, while certain sacramental or compliance-related records may remain.
• Deleted account access may not be restored after completion.

Common issues

• Forgot password or sign-in trouble.
• Unable to access a parish or church record.
• Certificate verification questions.
• Need help understanding a report or exported file.
• Need to update contact information or profile details.